FAQs

General

  • What is check in/check out time?

  • Do you allow smoking on property? In the rooms?

  • How much do you charge for high speed/wifi internet access?

  • Do you have a fitness center? What kind of equipment does it have? What are the hours?

  • Do you offer room service? What are the hours?

  • Do you have a business center?

Transportation/Directions

  • How do I get to the hotel?

  • Do you offer free shuttle service from the airport?

  • What is the nearest landmark?

  • Do you have onsite parking? How much is parking? Is it included in my room rate?

Reservations

  • I booked on a website other than the hotel website and I need to make a change to my reservation. How do I do this?

  • What is your cancellation/deposit policy?

  • What is the minimum age requirement to check into the room?

  • Is my ID/passport required at check-in?

  • Do you have connecting rooms?

  • Do you have Accessible rooms?

  • Do you have an early departure fee?

  • I have questions about my bill. Who do I call?

  • What forms of payment are accepted to pay for my room?

Pets

  • Are pets allowed? What are the charges?

  • How far do you have to walk to take your pet out?