FAQs
General
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What is check in/check out time?
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Do you allow smoking on property? In the rooms?
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How much do you charge for high speed/wifi internet access?
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Do you have a fitness center? What kind of equipment does it have? What are the hours?
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Do you offer room service? What are the hours?
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Do you have a business center?
Transportation/Directions
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How do I get to the hotel?
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Do you offer free shuttle service from the airport?
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What is the nearest landmark?
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Do you have onsite parking? How much is parking? Is it included in my room rate?
Reservations
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I booked on a website other than the hotel website and I need to make a change to my reservation. How do I do this?
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What is your cancellation/deposit policy?
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What is the minimum age requirement to check into the room?
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Is my ID/passport required at check-in?
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Do you have connecting rooms?
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Do you have Accessible rooms?
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Do you have an early departure fee?
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I have questions about my bill. Who do I call?
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What forms of payment are accepted to pay for my room?
Pets
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Are pets allowed? What are the charges?
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How far do you have to walk to take your pet out?